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Truple Support
What do you need help with?
Android
Android Setup Guide
Add your Android device to someone else's Truple Account
Filtering / Porn Blocker for Android
Android Battery Life Suggestions
Accessibility Permission Issues
Why does the Truple app keep shutting down on my android device?
Android Uninstall Guide
No internet when filter enabled
Black screenshots from Android device
Why does Truple keep asking for the screencast permission?
Android screencast permission and Streaming services
Screenshot with Lock icon
Windows
Windows Setup Guide
Add your Windows computer to someone else's account
Windows Firewall Fix
Windows Uninstall Guide
Windows Text Redaction on non-English machines
iPhone / iPad (iOS)
iOS (iPhone / iPad) Setup Guide
iOS Limitations
iOS DNS's accountability explained
iOS Uninstall Guide
MacOS (OSX)
MacOS (OSX) App Update Guide
MacOS (OSX) Setup Guide
Add your Mac to someone elses Truple Account
MacOS Uninstall Guide
MacOS Swift 5 Runtime Libraries
Chromebook (Chrome OS)
Chromebook Setup Guide
Add your Chromebook to someone else's account
Filtering / Porn Blocker for Chromebooks
Chrome OS Uninstall Guide
Chrome OS Permission Guide
Lockdown guest mode, other profiles.
Kindle
Kindle Fire Setup Guide
Add your Kindle Fire Tablet to someone else's account
Kindle Uninstall Guide
Account Management
How do I cancel my subscription?
How do I change my Truple e2ee passcode?
How do I update my payment method?
How do I create a Truple account?
How do I enable end-to-end encryption
How do I disable end-to-end encryption
How do I lock my account?
How do I reset my Truple e2ee passcode if I've forgotten it?
How do I subscribe?
How do I change my Truple account password?
How do I switch the account email address?
How do I unlock my account?
How do I upgrade/downgrade my Truple subscription?
Device Management
Add new device to account
Change device settings
Adjust block tamper
Adjust blur levels
Adjust monitoring
Adjust screenshot interval/frequency
Delete device from account
Adjust risk rating sensitivity levels
New phone/device guide
Adjust device type
Change text redaction setting
Reports
Sample accountability report
Change report frequency
How do I enable immediate alerts?
How do I set up accountability reports?
Limit the data report recipients can see
How do I remove a report recipient?
Misc
Airplane / Offline Mode
Truple App Domains
Download Event Log
Excessive screenshots
High risk screenshot inaccuracy
Screenshot interval frequency explained
Invite Code instructions
Incognito / Private browser
Troubleshoot "No Events Captured"
How to send log files
Why you're asked to enter end-to-end encryption passcode
Linux
Linux Setup Guide
Add your linux device to someone else's account
Linux Uninstall Guide