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Truple Support
What do you need help with?
iPhone / iPad (iOS)
iOS (iPhone / iPad) Setup Guide
View reports from iPhone / iPad
iOS Uninstall Guide
Android
Android Setup Guide
Add your Android device to someone else's Truple Account
Filtering / Porn Blocker for Android
Android Battery Life Suggestions
Accessibility Permission Issues
Android app shutdown event
Android Uninstall Guide
Black screenshots from Android device
Why does the Truple app keep shutting down on my android device?
Android screencast permission and Streaming services
Why does Truple keep asking for the screencast permission?
No internet when filter enabled
Screenshot with Lock icon
Windows
Windows Setup Guide
Add your Windows computer to someone else's account
Windows Firewall Fix
Windows Text Redaction on non-English machines
Windows Uninstall Guide
MacOS (OSX)
MacOS (OSX) Setup Guide
MacOS (OSX) App Update Guide
Add your Mac to someone elses Truple Account
MacOS Uninstall Guide
MacOS Swift 5 Runtime Libraries
Chromebook (Chrome OS)
Chromebook Setup Guide
Filtering / Porn Blocker for Chromebooks
Add your Chromebook to someone else's account
Chrome OS Permission Guide
Chrome OS Uninstall Guide
Lockdown guest mode, other profiles.
Linux
Linux Setup Guide
Add your linux device to someone else's account
Linux Uninstall Guide
Kindle
Kindle Fire Setup Guide
Add your Kindle Fire Tablet to someone else's account
Kindle Uninstall Guide
Account Management
How do I change my Truple e2ee passcode?
How do I create a Truple account?
How do I cancel my subscription?
How do I enable end-to-end encryption
How do I update my payment method?
How do I disable end-to-end encryption
How do I reset my Truple e2ee passcode if I've forgotten it?
How do I lock my account?
How do I change my Truple account password?
How do I subscribe?
How do I switch the account email address?
How do I upgrade/downgrade my Truple subscription?
How do I unlock my account?
Device Management
Add new device to account
Change device settings
Adjust block tamper
Adjust monitoring
Adjust risk rating sensitivity levels
Adjust screenshot interval/frequency
Adjust device type
Adjust blur levels
Delete device from account
Change text redaction setting
New phone/device guide
Reports
Sample accountability report
Change report frequency
Limit the data report recipients can see
How do I set up accountability reports?
How do I enable immediate alerts?
How do I remove a report recipient?
Misc
Airplane / Offline Mode
Truple App Domains
Download Event Log
High risk screenshot inaccuracy
Excessive screenshots
Incognito / Private browser
Invite Code instructions
How to send log files
Why you're asked to enter end-to-end encryption passcode
Screenshot interval frequency explained
Troubleshoot "No Events Captured"