Truple Logo
Truple Support
What do you need help with?
Android
Android Setup Guide
Add your Android device to someone else's Truple Account
Filtering / Porn Blocker for Android
Android Battery Life Suggestions
Why does the Truple app keep shutting down on my android device?
Accessibility Permission Issues
Android Uninstall Guide
Black screenshots from Android device
No internet when filter enabled
Why does Truple keep asking for the screencast permission?
Android screencast permission and Streaming services
Screenshot with Lock icon
Windows
Windows Setup Guide
Add your Windows computer to someone else's account
Windows Firewall Fix
Windows Text Redaction on non-English machines
Windows Uninstall Guide
iPhone / iPad (iOS)
iOS (iPhone / iPad) Setup Guide
iOS Limitations
iOS Uninstall Guide
iOS DNS's accountability explained
MacOS (OSX)
MacOS (OSX) Setup Guide
MacOS (OSX) App Update Guide
Add your Mac to someone elses Truple Account
MacOS Uninstall Guide
MacOS Swift 5 Runtime Libraries
Chromebook (Chrome OS)
Chromebook Setup Guide
Add your Chromebook to someone else's account
Filtering / Porn Blocker for Chromebooks
Chrome OS Uninstall Guide
Lockdown guest mode, other profiles.
Chrome OS Permission Guide
Kindle
Kindle Fire Setup Guide
Add your Kindle Fire Tablet to someone else's account
Kindle Uninstall Guide
Account Management
How do I update my payment method?
How do I change my Truple e2ee passcode?
How do I disable end-to-end encryption
How do I cancel my subscription?
How do I create a Truple account?
How do I enable end-to-end encryption
How do I reset my Truple e2ee passcode if I've forgotten it?
How do I lock my account?
How do I subscribe?
How do I change my Truple account password?
How do I unlock my account?
How do I upgrade/downgrade my Truple subscription?
How do I switch the account email address?
Device Management
Add new device to account
Change device settings
Adjust block tamper
Adjust blur levels
Adjust monitoring
Adjust device type
Adjust risk rating sensitivity levels
Adjust screenshot interval/frequency
Delete device from account
New phone/device guide
Change text redaction setting
Reports
Sample accountability report
How do I set up accountability reports?
How do I enable immediate alerts?
Change report frequency
Limit the data report recipients can see
How do I remove a report recipient?
Misc
Excessive screenshots
Airplane / Offline Mode
Truple App Domains
Download Event Log
Incognito / Private browser
High risk screenshot inaccuracy
Invite Code instructions
Troubleshoot "No Events Captured"
Screenshot interval frequency explained
How to send log files
Why you're asked to enter end-to-end encryption passcode
Linux
Linux Setup Guide
Add your linux device to someone else's account
Linux Uninstall Guide