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Add your Windows computer to someone else's account

How to request your device be added to another account

Last updated: October 15, 2021

Instructions

  1. Install the Truple app from https://windows.truple.io/prod/truple.installer.v2.exe.
    (We do not currently support 32 bit windows or ARM processors. Please request support if you need it so we can appropriately prioritize our work)
  2. Open the Truple app
  3. Click Add device to account
  4. Provide the subscribed Truple email address you wish to add your device to and a device name, then click Submit.
  5. Your add device request was sent to the account owner. They need to login at https://app.truple.io and grant the request.
  6. Once the request is granted, click "Check if granted" and the app will launch the monitoring service.

Windows 7 Notes

Windows 7 users need to have .Net Framework 4.5 or above installed in order for Truple to run properly. Visit Microsoft's download page to do so. This is not necessary for Windows 8-10.

Still need help?
Email support@truple.io