Truple Logo
Truple Support
What do you need help with?
iPhone / iPad (iOS)
iOS (iPhone / iPad) Setup Guide
View reports from iPhone / iPad
iOS Uninstall Guide
Best iPhone Parental Control & Accountability App Comparison 2025
Android
Android Setup Guide
Add your Android device to someone else's Truple Account
Filtering / Porn Blocker for Android
Android Battery Life Suggestions
Accessibility Permission Issues
Android app shutdown event
Android Uninstall Guide
Black screenshots from Android device
Why does the Truple app keep shutting down on my android device?
No internet when filter enabled
Why does Truple keep asking for the screencast permission?
Android screencast permission and Streaming services
Screenshot with Lock icon
Windows
Windows Setup Guide
Add your Windows computer to someone else's account
Windows Firewall Fix
Windows Text Redaction on non-English machines
Windows Uninstall Guide
MacOS (OSX)
MacOS (OSX) Setup Guide
MacOS Uninstall Guide
Chromebook (Chrome OS)
Chromebook Setup Guide
Add your Chromebook to someone else's account
Filtering / Porn Blocker for Chromebooks
Chrome OS Uninstall Guide
Chrome OS Permission Guide
Lockdown guest mode, other profiles.
Linux
Linux Setup Guide
Add your linux device to someone else's account
Linux Uninstall Guide
Kindle
Kindle Fire Setup Guide
Add your Kindle Fire Tablet to someone else's account
Kindle Uninstall Guide
Account Management
How do I cancel my subscription?
Why can't I unlock my screenshots on my phone or another computer? (passkey not found)
How do I change my Truple e2ee passcode?
How do I update my payment method?
How do I disable end-to-end encryption?
How do I create a Truple account?
What is my encryption backup code and where do I find it?
How do I enable end-to-end encryption?
How do I set up a passkey for encryption on my phone, tablet or computer?
How do I reset the passkey-based encryption if I have lost every way to unlock it?
How do I reset my Truple e2ee passcode if I've forgotten it?
How do I lock my account?
How do I unlock my account?
How do I unlock my encrypted data on another browser or device?
How do I change my Truple account password?
How do I upgrade/downgrade my Truple subscription?
How do I subscribe?
How do I switch the account email address?
Device Management
Add new device to account
Change device settings
Adjust block tamper
Adjust screenshot interval/frequency
Adjust blur levels
Adjust risk rating sensitivity levels
Adjust monitoring
Delete device from account
Adjust device type
Change text redaction setting
New phone/device guide
Reports
Sample accountability report
Limit the data report recipients can see
Change report frequency
How do I set up accountability reports?
How do I enable immediate alerts?
How do I remove a report recipient?
Misc
Excessive screenshots
Airplane / Offline Mode
Download Event Log
Truple App Domains
High risk screenshot inaccuracy
Incognito / Private browser
Invite Code instructions
Screenshot interval frequency explained
Why you're asked to enter end-to-end encryption passcode
How to send log files
Troubleshoot "No Events Captured"