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Truple Support
What do you need help with?
iPhone / iPad (iOS)
iOS (iPhone / iPad) Setup Guide
View reports from iPhone / iPad
Best iPhone Parental Control & Accountability App Comparison 2025
iOS Uninstall Guide
Android
Android Setup Guide
Add your Android device to someone else's Truple Account
Filtering / Porn Blocker for Android
Android Battery Life Suggestions
Accessibility Permission Issues
Why does the Truple app keep shutting down on my android device?
Android app shutdown event
No internet when filter enabled
Android Uninstall Guide
Black screenshots from Android device
Android screencast permission and Streaming services
Why does Truple keep asking for the screencast permission?
Screenshot with Lock icon
Windows
Windows Setup Guide
Add your Windows computer to someone else's account
Windows Firewall Fix
Windows Uninstall Guide
Windows Text Redaction on non-English machines
MacOS (OSX)
MacOS (OSX) Setup Guide
MacOS Uninstall Guide
Chromebook (Chrome OS)
Chromebook Setup Guide
Add your Chromebook to someone else's account
Filtering / Porn Blocker for Chromebooks
Chrome OS Uninstall Guide
Chrome OS Permission Guide
Lockdown guest mode, other profiles.
Linux
Linux Setup Guide
Add your linux device to someone else's account
Linux Uninstall Guide
Kindle
Kindle Fire Setup Guide
Add your Kindle Fire Tablet to someone else's account
Kindle Uninstall Guide
Account Management
How do I cancel my subscription?
How do I change my Truple e2ee passcode?
How do I create a Truple account?
How do I update my payment method?
How do I disable end-to-end encryption?
How do I lock my account?
How do I change my Truple account password?
How do I subscribe?
How do I reset my Truple e2ee passcode if I've forgotten it?
How do I enable end-to-end encryption?
How do I unlock my account?
How do I switch the account email address?
How do I upgrade/downgrade my Truple subscription?
Device Management
Add new device to account
Change device settings
Adjust block tamper
Adjust monitoring
Adjust blur levels
Adjust screenshot interval/frequency
Adjust device type
Adjust risk rating sensitivity levels
Delete device from account
New phone/device guide
Change text redaction setting
Reports
Sample accountability report
How do I set up accountability reports?
Limit the data report recipients can see
Change report frequency
How do I enable immediate alerts?
How do I remove a report recipient?
Misc
Excessive screenshots
Airplane / Offline Mode
Download Event Log
Incognito / Private browser
High risk screenshot inaccuracy
Screenshot interval frequency explained
Truple App Domains
Invite Code instructions
Troubleshoot "No Events Captured"
How to send log files
Why you're asked to enter end-to-end encryption passcode