Truple Logo
Truple Support
What do you need help with?
iPhone / iPad (iOS)
iOS (iPhone / iPad) Setup Guide
View reports from iPhone / iPad
iOS Uninstall Guide
Best iPhone Parental Control & Accountability App Comparison 2025
Android
Android Setup Guide
Add your Android device to someone else's Truple Account
Filtering / Porn Blocker for Android
Android Battery Life Suggestions
Accessibility Permission Issues
Why does the Truple app keep shutting down on my android device?
Android app shutdown event
Black screenshots from Android device
Android Uninstall Guide
Why does Truple keep asking for the screencast permission?
No internet when filter enabled
Android screencast permission and Streaming services
Screenshot with Lock icon
Windows
Windows Setup Guide
Add your Windows computer to someone else's account
Windows Firewall Fix
Windows Text Redaction on non-English machines
Windows Uninstall Guide
MacOS (OSX)
MacOS (OSX) Setup Guide
MacOS Uninstall Guide
Chromebook (Chrome OS)
Chromebook Setup Guide
Filtering / Porn Blocker for Chromebooks
Add your Chromebook to someone else's account
Lockdown guest mode, other profiles.
Chrome OS Permission Guide
Chrome OS Uninstall Guide
Linux
Linux Setup Guide
Add your linux device to someone else's account
Linux Uninstall Guide
Kindle
Kindle Fire Setup Guide
Add your Kindle Fire Tablet to someone else's account
Kindle Uninstall Guide
Account Management
How do I cancel my subscription?
How do I change my Truple e2ee passcode?
How do I update my payment method?
How do I disable end-to-end encryption?
How do I create a Truple account?
How do I enable end-to-end encryption?
How do I lock my account?
How do I change my Truple account password?
How do I reset my Truple e2ee passcode if I've forgotten it?
How do I switch the account email address?
How do I unlock my account?
How do I subscribe?
How do I upgrade/downgrade my Truple subscription?
Device Management
Add new device to account
Change device settings
Adjust blur levels
Adjust monitoring
Adjust device type
Delete device from account
Adjust risk rating sensitivity levels
Change text redaction setting
Adjust block tamper
Adjust screenshot interval/frequency
New phone/device guide
Reports
Sample accountability report
Change report frequency
Limit the data report recipients can see
How do I enable immediate alerts?
How do I set up accountability reports?
How do I remove a report recipient?
Misc
Download Event Log
Airplane / Offline Mode
Excessive screenshots
Screenshot interval frequency explained
Truple App Domains
High risk screenshot inaccuracy
Invite Code instructions
Incognito / Private browser
How to send log files
Why you're asked to enter end-to-end encryption passcode
Troubleshoot "No Events Captured"