MacOS (OSX) Setup Guide
Last updated: March 7, 2021
Looking to update your Truple MacOS app? Jump to the update guide.
Truple MacOS Setup
Two things to be aware of with the current version of Truple for Mac.
- This version of Truple for Mac does not currently support blacking out banking websites. We strongly encourage the use of the image blurring feature to hide private information that may be captured.
- We originally attempted to release a Mac version back in July 2019. We submitted an early alpha release to be notarized. Shortly afterwards, we noticed our code signing certificate had been revoked. Without any warning or communication, Apple had revoked our certificate. It's now been over 9 months. We've contacted Apple support several times, and each time we're told the same thing: "your account is under review, and we can't provide a timeline for the review process". Our best guess is they have privacy concerns over the app. There's also a chance they didn't like the way we coded something. Since that time we've actually completely rebuilt the Mac app, because the original implementation came with some significant drawbacks. Because of this, we're signing the Mac app with a self signed certificate. This means 1-2 extra steps will need to be taken in order to run the app (which are described in the instructions below). This also means Apple has not reviewed our code, so you'll get a warning stating the app could be dangerous. Hopefully Apple will understand the value Truple provides, and work with us to clear our account. In the mean time this solution with the self signed certificate will get you up and running on MacOS.
- Mac OS 10.14.4+ (specific version of Mojave & Catalina)
- No action required--skip straight to the Instructions below.
- Mac OS 10.14.3 (specific version of Mojave) to Yosemite
- Mac OS 10.9 (Mavericks) and older
- Truple for Mac will not run properly on Mac OS X Mavericks and older. Please use the the Truple Chrome Extension setup guide for for instructions for getting coverage on your machine.
Download the Truple app from https://mac.truple.io/prod/truple.macos.installer.pkg. (Because of #3 mentioned above, trying to open the installer directly won't work--you'll get a warning message. Instead go on to the step below.)
Go to the
control + clickor
right clickon the
truple.macos.installer.pkgfile, then select
Read the warning message. Click
Install the Truple Application by clicking through the installer. At the end, the app should open automatically.
Login with your subscribed Truple account*
Answer the questions
You'll then be prompted to grant the Screen Capture permission for the Truple app. Click
Open System Preferencesto do so.
Check the box near the Truple app.
Quit Nowto shutdown the Truple app immediately.
Open the Truple app again (if it didn't automatically relaunch) to start monitoring (it will now have access to the screen)
A reboot is required after the first install to initialize some of the anti-tamper features. At your convience, reboot the machine.
* If the device is not physically present, you should not share your Truple credentials. Instead generate an "invite code" from app.truple.io/devices by clicking on the "Generate Invite Code" button. Have the device owner login with a Truple account they own (which can be unsubscribed), then have them use the account & invite codes by answering the first question stating they'd like to add the device to a different account.