MacOS (OSX) App Update Guide
Last updated: August 31, 2024
Updates
Until the issues with Apple are resolved, updates must be done manually. Please follow the steps below to update when the app prompts you to.
-
Download the Truple app from https://mac.truple.io/prod/truple.macos.installer.pkg.
-
Open the
Finder
app -
Go to the
Downloads
folder -
control + click
orright click
on thetruple.macos.installer.pkg
file, then selectOpen
-
Read the warning message. Click
open
. -
Install the Truple Application by clicking through the installer. At the end, the app should open automatically.
-
You'll then be prompted to grant the Screen Capture permission for the Truple app. Click
Open System Preferences
to do so. -
Check the box near the Truple app.
-
Click
Quit Now
to shutdown the Truple app immediately. It should auto-restart on it's own. (If the permission request occurs again, restart the computer, revoke the permission, then grant it again. Click "Quit now" each time it asks. MacOS seems to have a bug that causes this to occur randomly--we're still investigating why it happens and how we can resolve it.)