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Why does the Truple app keep shutting down on my android device?

Battery optimization problems, and how to fix them.

Last updated: March 9, 2021

Why is this necessary?

Many phone manufacturers customize the android operating system on their phones. One common adjustment, is adding a battery optimizer. These battery optimizers typically monitor for background apps and shut them down. Manufacturers add battery "optimizers" in order to claim their device has better battery life. Unfortunately these changes can cause issues with long running background apps, like Truple.

App developers cannot fix the battery optimizers, however the phone user (you) typically can by adjusting settings within the Settings app. We've added instructions for common manufacturers below.

If you'd like to learn more about this, see the bug's app developers have reported to Google.


Samsung

View Samsung instructions.

Motorola

  1. From a Home screen, navigate: Apps > Settings > Battery.
  2. Tap MORE or ADVANCED or the Menu icon (upper-right) then tap Optimize battery usage. If not available, navigate: Battery Usage (next to Estimated battery life) > Menu icon > Optimize battery usage.
  3. Tap the Dropdown menu (at the top) then tap All apps.
  4. Find Truple in the list of apps, turn off Battery optimization

For additional help, see dontkillmyapp.com's instructions.

Huawei

Huawei devices need a handful of settings tweaks in order to run background apps properly. With each android OS update, there's a chance these instructions change slightly. Do your best to follow them. If you find the instructions aren't perfect, please let us know your android OS version and send us screenshots of the steps that worked for you so we can update this document for other users.

Ignore Optimization

  1. Open the Settings app
  2. Click Apps
  3. Click Settings on the floating menu bar
  4. Click Special access
  5. Click Ignore optimizations
  6. Find the Truple app. Click on it.
  7. Click Allow

Launch Settings

  1. Open the Settings app
  2. Click Battery
  3. Click App launch (may be labeled differently)
  4. Turn off Manage all automatically, then click Manage manually
  5. Find the Truple app. Click on it.
  6. Enable Auto-launch, Secondary launch, and Run in background

Startup manager

  1. Open the Settings app
  2. Click All
  3. Click Startup manager
  4. Find the Truple app and toggle the switch so it's enabled

Classic battery optimization

  1. Open the Settings app
  2. Search for Battery optimization
  3. Touch the inverted triangle next to Don't allow
  4. Select All apps
  5. Find Truple
  6. Select Don't allow

Other changes on older Huawei devices

  • Phone settings > Advanced Settings > Battery manager > Power plan set to Performance
  • Phone Settings > Advanced Settings > Battery Manager > Protected apps – set Truple as Protected
  • Phone Settings > Apps > Truple > Battery > Power-intensive prompt [uncheck] and Keep running after screen off [check]
  • Phone settings > Apps > Advanced (At the bottom) > Ignore optimisations > Press Allowed > All apps > Find Truple on the list and set to Allow

The links below contain instructions from different background apps. Use as a reference if the instructions above aren't sufficient. Apply the steps to the Truple app.


Xiaomi / Redmi

  1. Open Settings app
  2. Click Manage apps > Truple
  3. Ensure Autostart is enabled
  4. Ensure all options are enabled within App Permissions and Other Permissions
  5. Click Battery Saver, then select No restrictions

For more resources, see instructions.

OnePlus

View OnePlus instructions.

Meizu

View Meizu instructions.

Oppo

There are a lot of different variations. Please attempt each set of instructions below.

  1. Open Settings app
  2. Click App Management > Truple > Enable Allow Auto Startup
  3. Click Power Saver then choose Allow Background Running

If the device has a Security Center app, do the following:

  1. Open Security Center
  2. Click Privacy Permissions > Startup manager > Allow Truple

Other things to try:

  • Settings > Battery > Others > Truple and then disable all settings.
  • Settings > Battery and storage > Battery Manager and then disable Smart power saving. Click Power consumption details > Optimize for excessive power consumption then uncheck Truple

View the resources below for additional help:

ZTE

  1. Open Settings app
  2. Search for ignore battery optimization
  3. Click on Truple, disable for Truple
  4. Close Settings app
  5. Open Settings app
  6. Click Power manager
  7. Click Power management for apps
  8. Find Truple, and disable all options.

Nokia

View Nokia instructions.

Sony

View Sony instructions.

Google

View Google instructions.

Asus

  1. Open Settings app
  2. Search for Ignore battery optimization, click on it
  3. Tap Truple

Also try:

  • Open Asus Start Up Manager and set Truple to autostart

View instructions for additional resources.

Wiko

  1. Open Settings app
  2. Search for Ignore battery optimization, click on it
  3. Tap Truple

Others

View instructions.

Improvements

We'll frequently update this page with new information as we become aware of it. Please report corrections/additional steps to support@truple.io.

Still need help?
Email support@truple.io