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Adjust device type

How to adjust device type

Last updated: March 6, 2021

Truple has 3 different device types. The different device types control how much that device can view and change:

  • Owner - Can do everything. View accountability data (screenshots, websites, etc.) for the entire account, change device settings, modify billing information, make changes to the subscription, lock/unlock the account with the help of an accountability partner, etc.
  • Admin - Can view accountability data (screenshots, websites, etc) but can't make any changes.
  • User - Can't view anything. Monitoring only.

All 3 device types can be monitored.

At this time, the only way to change device types is by:

  1. Emailing support@truple.io and requesting the device type be changed. Please include your subscribed email address, the device name, and the new device type you would like it changed to.
  2. Uninstalling & Reinstalling the Truple app. You're asked questions that dictate what the device type ends up as.
Still need help?
Email support@truple.io