On Android 11+, the Truple app no longer uses the Screencast permission so it no longer interferes with streaming services. You should be good to go.

For Android 10 or lower, the instructions below will show you how to use the auto-pause settings to get streaming to work while using Truple.

Notice: Getting Hulu to work with Auto-Pause

The latest version of the Hulu app requires the Restart on Pause feature in order for auto-pause to work for Hulu. Unfortunately on some devices this opens up loopholes, so it's disabled by default. If you wish to enable it, do the following:

1. Go to the device settings page
2. Click the device name you want to watch hulu on to expand it's settings
3. Click the Modify button underneath the Auto-Pause Apps section
4. Check the Restart on Pause box for the Hulu app.
5. Close the window
6. Click Save in the bottom right-hand corner
7. Restart the device and explicitly open the Truple app to force an immediate sync of the new device settings.
8. Now when you open up Hulu, the Truple app will automatically disable the screen capture permission and restart the Truple app. Once that has occured you can start watching Hulu. If you exit the Hulu app, the screen capture permission will launch again automatically.

We recommend you experiment to ensure the behavior functions properly on your device. The key is ensuring the screen capture permission restarts itself consistently after exiting the Hulu app.

Video Guide

We've had several customers ask for more details regarding auto-pause, so instead of attempting to explain it further through text we created a video describing how it works.

Background

Some apps (like Hulu, NFL, etc.) won't allow you to view certain copyrighted videos when Truple is running. Previously the only solution was to login at https://app.truple.io/devices and disable monitoring while you use the problematic app. Now you can designate apps as an "auto paused" app at https://app.truple.io/devices.

Auto-pause can also be used as an additional safety measure to prevent screenshots from being captured from banking, healthcare, or other apps containing private information.

How does it work?

When you open an app that has auto pause enabled for it, Truple will shutdown the screen capture permission while you use that app. This allows you to watch the video, or access the content that was previously blocked. When you're done and you close the app that caused Truple to pause, Truple will restart the screen capture permission (On newer versions of android this means you'll be prompted to re-grant the screen capture permission again).

How do I use this?

1. Look for an update to your Truple android app (minimum version is 0.4.51 / 4051).
2. Go to https://app.truple.io/devices to modify your auto pause settings.

Does this open up loopholes?

It can. You should only enable auto pause for apps that you trust completely. You don't have to use auto pause if you don't want to. Just go to https://app.truple.io/devices to disable the apps that are marked by default to be auto paused.

As an added safety measure, two new events are recorded on the Event Timeline: App paused and App resumed. Truple will still capture events while the screen capture portion of the Truple app is paused.

Have a question? Suggestion? Just want to say thanks for this feature? Reach out at support@truple.io. We'd love to hear from you.