Welcome Beta Testers!

Thank you for helping us test the new Windows app! A few things to know before you get started:

• This is beta software. You may run into bugs.
• Tell us what you find. Please report any issues, confusing steps, or general feedback by opening a support ticket. Mention that you're a Windows beta tester, and include your version of Windows and the app you installed (ScreenKin or Best Accountability).
• The new app uses our new End-to-End Encryption. You'll need to turn it on for your account before the new app can be added. The steps are below.
• These instructions are a work in progress too. If a step doesn't match what you see on screen, let us know.

Upgrade Process

The Truple app is continuing its evolution into two separate apps:

• ScreenKin - App designed for parents to help monitor their children
• Best Accountability - App designed for individuals needing help overcoming porn and other detrimental online habits

The new Windows apps were rebuilt from the ground up as native Windows apps. They're faster, more stable, keep themselves up to date automatically, and protect your data with our new End-to-End Encryption. Your existing account, subscription, and reports stay exactly the same — both apps work with your current Truple login.

Upgrading takes three steps:

1. Uninstall Truple
2. Enable new encryption on your Truple account
3. Install the new app

Supported versions of Windows

The new apps require Windows 10 version 1809 (build 17763) or newer, including all versions of Windows 11. Both standard (x64) PCs and ARM based PCs (such as Snapdragon powered laptops) are supported.

To check your version, click the Start button, type winver, and press Enter.

If your PC is running Windows 7, Windows 8, or an older version of Windows 10, don't uninstall the Truple app. The new apps won't install. Either update Windows first, or keep using the Truple app.

Uninstall Truple

The account owner should do the following on the device being upgraded:

1. Click the Start button
2. Type in Remove programs
3. Click Add or remove programs
4. Type Truple into the Search this list search box
5. Click on Truple
6. Click Uninstall

Note: uninstalling will trigger a tamper alert and remove the device from your account. Once you install the new app a new device will appear on your report.

Enable New Encryption on Your Truple Account

The new apps can only be added to accounts that have our new End-to-End Encryption turned on. This only needs to be done once per account, by the account owner. It can be done from any computer or phone, it doesn't have to be the device you're upgrading.

1. Load the account page. Login with your subscribed account if you aren't already logged in.
2. Find the End-to-End Encryption section.
3. Click Set up a passkey.
4. Follow your browser's prompts to create the passkey. A passkey uses your device's screen lock (fingerprint, face, or PIN), so there's nothing to type or remember. Depending on your browser, you may be prompted twice: once to create the passkey and once to activate it.
5. If your device can't create a passkey, you'll be given a backup code instead. Download it or write it down and keep it somewhere safe, check I've saved my backup code, then click Continue.

Things to know:

• Use an up to date version of Chrome, Edge, or Safari on a phone or computer that has a screen lock.
• Your existing E2EE passcode (now called Legacy Encryption) isn't going away. Your other devices still use it, so keep it written down.
• On your report, data protected with Legacy Encryption displays a 🔑 symbol and data protected with the new End-to-End Encryption displays a 🔒 symbol.

Install New App

Pick the app that best matches how you'll use it. Both capture the same screenshots and report to the same account. The difference is compliance to rules governing apps designed to be used for adults vs children.

Step 1: Download the installer

ScreenKin - For Parents & Families

• Most PCs: https://windows.truple.io/sk/prod/latest/ScreenKin.msi
• ARM based PCs: https://windows.truple.io/sk/prod/arm64/latest/ScreenKinARM.msi

Best Accountability - For Individuals

• Most PCs: https://windows.truple.io/ba/prod/latest/BestAccountability.msi
• ARM based PCs: https://windows.truple.io/ba/prod/arm64/latest/BestAccountabilityARM.msi

Not sure which kind of PC you have? Click the Start button, type About your PC, and look at System type. If it says ARM-based processor, use the ARM link. Otherwise use the first link.

Step 2: Install and add the device to your account

1. Open the downloaded installer.
2. Accept the Terms of Use and Privacy Policy, then click through the steps to install the app. Approve the Windows prompt asking for permission to make changes to the device.
3. Open the app from the Start menu if it doesn't open on its own.
4. On the Add Device to Account screen, enter the subscribed account's email address and a name for this device.
5. Click Register Device.
6. The subscribed account owner then logs in to app.truple.io and approves the request to add the device.
7. Back in the app, click Check If Granted.
8. Make sure to enable Auto-Launch from the application Dashboard so the app starts when you log in and after crashes.

That's it! The app now runs in the background, and its icon lives in the notification area near the clock. Within a few minutes, check your report and you should see screenshots from the new device.

If the app says This account hasn't set up our new End-to-End Encryption yet, complete the Enable New Encryption section above, then click Register Device again.

If you experience any issues, please open a support ticket.