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Truple Support
What do you need help with?
Android
Android Setup Guide
Add your Android device to someone else's Truple Account
Filtering / Porn Blocker for Android
Android Battery Life Suggestions
Accessibility Permission Issues
Android app shutdown event
Android Uninstall Guide
Why does the Truple app keep shutting down on my android device?
Black screenshots from Android device
No internet when filter enabled
Why does Truple keep asking for the screencast permission?
Android screencast permission and Streaming services
Screenshot with Lock icon
Windows
Windows Setup Guide
Add your Windows computer to someone else's account
Windows Firewall Fix
Windows Text Redaction on non-English machines
Windows Uninstall Guide
iPhone / iPad (iOS)
iOS (iPhone / iPad) Setup Guide
View reports from iPhone / iPad
iOS Uninstall Guide
MacOS (OSX)
MacOS (OSX) App Update Guide
MacOS (OSX) Setup Guide
Add your Mac to someone elses Truple Account
MacOS Swift 5 Runtime Libraries
MacOS Uninstall Guide
Chromebook (Chrome OS)
Chromebook Setup Guide
Filtering / Porn Blocker for Chromebooks
Add your Chromebook to someone else's account
Chrome OS Uninstall Guide
Chrome OS Permission Guide
Lockdown guest mode, other profiles.
Kindle
Kindle Fire Setup Guide
Add your Kindle Fire Tablet to someone else's account
Kindle Uninstall Guide
Account Management
How do I cancel my subscription?
How do I update my payment method?
How do I change my Truple e2ee passcode?
How do I create a Truple account?
How do I lock my account?
How do I disable end-to-end encryption
How do I change my Truple account password?
How do I enable end-to-end encryption
How do I subscribe?
How do I unlock my account?
How do I reset my Truple e2ee passcode if I've forgotten it?
How do I upgrade/downgrade my Truple subscription?
How do I switch the account email address?
Device Management
Add new device to account
Change device settings
Adjust block tamper
Delete device from account
Adjust blur levels
Adjust monitoring
Adjust screenshot interval/frequency
Adjust device type
Adjust risk rating sensitivity levels
New phone/device guide
Change text redaction setting
Reports
Sample accountability report
Limit the data report recipients can see
How do I set up accountability reports?
Change report frequency
How do I remove a report recipient?
How do I enable immediate alerts?
Misc
Airplane / Offline Mode
Download Event Log
High risk screenshot inaccuracy
Excessive screenshots
Incognito / Private browser
Truple App Domains
Screenshot interval frequency explained
Invite Code instructions
How to send log files
Troubleshoot "No Events Captured"
Why you're asked to enter end-to-end encryption passcode
Linux
Linux Setup Guide
Add your linux device to someone else's account
Linux Uninstall Guide