All Articles
How do I change my Truple e2ee passcode?
Steps to changing your Truple e2ee passcode
September 1, 2025
How do I cancel my subscription?
Steps to cancelling your subscription
September 1, 2025
How do I update my payment method?
Steps that describe how you change your card number, zip code, etc.
September 1, 2025
How do I enable end-to-end encryption
Steps to enabling end-to-end encryption (e2ee)
September 1, 2025
How do I reset my Truple e2ee passcode if I've forgotten it?
Steps to resetting your Truple e2ee passcode after you've forgotten it.
September 1, 2025
How do I create a Truple account?
Steps to creating a Truple account.
September 1, 2025
How do I lock my account?
Locking your account prevents you from making major changes to the devices on your account.
September 1, 2025
How to increase unlimited plan device limit
Instructions for requesting an unlimited plan device limit increase
September 1, 2025
How do I disable end-to-end encryption
Once enabled, end-to-end encryption cannot be disabled.
September 1, 2025
Request a refund
Steps to request a refund
September 1, 2025
How do I change my Truple account password?
Steps to changing your Truple account password
September 1, 2025
How do I upgrade/downgrade my Truple subscription?
Steps to change an existing Truple subscription
September 1, 2025
How do I switch the account email address?
What to do if you need to switch your account email address
September 1, 2025
How do I subscribe?
Guide explaining how you subscribe to Truple
September 1, 2025
Filtering / Porn Blocker for Chromebooks
Guide to setting up filtering on Chromebook devices
September 1, 2025
Add your Chromebook to someone else's account
How to use an invite code
September 1, 2025
How do I unlock my account?
Steps to unlock your Truple account
September 1, 2025
Lockdown guest mode, other profiles.
Guide to locking down Chromebook devices
September 1, 2025
Chrome OS Uninstall Guide
How to uninstall Truple from a Chromebook
September 1, 2025
Chrome OS Permission Guide
How to grant entire screen permission
September 1, 2025
Chromebook Setup Guide
How to setup Truple screenshot accountability on Chromebooks
September 1, 2025
Accessibility Permission Issues
Instructions for resolving Accessibility Permission issues
September 1, 2025
Why does the Truple app keep shutting down on my android device?
Battery optimization problems, and how to fix them.
September 1, 2025
Android app shutdown event
Explanation behind monitoring shutdown event
September 1, 2025
Add your Android device to someone else's Truple Account
How to add your android device using the new add device process
September 1, 2025
Incognito / Private browser alerts
Example alert for incognito / private browser on Android
September 1, 2025
Android Uninstall Guide
How to uninstall Truple from an Android device
September 1, 2025
Android Setup Guide
How to setup Truple screenshot accountability on Android
September 1, 2025
How to directly install Truple for Android
Instructions for directly installing the Truple app on Android
September 1, 2025
Linux Setup Guide
How to setup Truple screenshot accountability on Linux
September 1, 2025
Black screenshots from Android device
Reasons why black screenshots appear
September 1, 2025
No internet when filter enabled
Troubleshooting steps for filtered internet
September 1, 2025
Android Battery Life Suggestions
Overview of Truple's impact on Android battery life
September 1, 2025
Why does Truple keep asking for the screencast permission?
Explanation behind the use of the screencast permission on Android
September 1, 2025
Screenshot with Lock icon
Why do I see a screenshot with a black background and a lock icon?
September 1, 2025
Add your linux device to someone else's account
How to request your device be added to another account
September 1, 2025
Filtering / Porn Blocker for Android
Guide to setting up filtering on Android devices
September 1, 2025
Android screencast permission and Streaming services
How to use auto-pause to get Truple to not interfere with Hulu, NFL app, etc.
September 1, 2025
Linux Uninstall Guide
How to uninstall Truple from a Linux device
September 1, 2025
Add your Kindle Fire Tablet to someone else's account
How to request your device be added to another account
September 1, 2025
iOS (iPhone / iPad) Setup Guide
How to setup Truple filtering and web history tracking on iOS
September 1, 2025
Kindle Fire Setup Guide
How to setup Truple screenshot accountability on Kindle Fire devices
September 1, 2025
Kindle Uninstall Guide
How to uninstall Truple from a Kindle device
September 1, 2025
iOS Limitations
Understand the limitations of Truple on iOS
September 1, 2025
iOS DNS's accountability explained
Understand the differences with accountability through DNS
September 1, 2025
Add new device to account
How to add a new device to your account
September 1, 2025
Adjust device type
How to adjust device type
September 1, 2025
iOS Uninstall Guide
How to uninstall Truple from an iPhone/iPad
September 1, 2025
iOS Supervised Setup Guide
How to set up Truple on a supervised device
September 1, 2025
Adjust block tamper
How to adjust tamper block
September 1, 2025
Adjust blur levels
How to adjust image blurring levels
September 1, 2025
Add your iOS device to a ScreenKin Account
How to add your android device using the new add device process
August 4, 2025
Adjust risk rating sensitivity levels
How to adjust risk rating sensitivity levels
September 1, 2025
Adjust monitoring
How to enable/disable monitoring for a device
September 1, 2025
New phone/device guide
How to handle a new phone or device
September 1, 2025
Change device settings
How to adjust device settings
September 1, 2025
Adjust screenshot interval/frequency
How to adjust screenshot frequency
September 1, 2025
MacOS (OSX) Setup Guide
How to setup Truple screenshot accountability on Mac
September 1, 2025
Change text redaction setting
How to adjust text redaction feature
September 1, 2025
Delete device from account
How to delete a device from your account
September 1, 2025
Limit the data report recipients can see
Steps to adjusting data access limits on reports
September 1, 2025
Add your Mac to someone elses Truple Account
How to request your device be added to another account
September 1, 2025
MacOS Swift 5 Runtime Libraries
Older versions of Mac OS require these libraries to run Truple
September 1, 2025
MacOS (OSX) App Update Guide
How to update your Truple MacOS App
September 1, 2025
MacOS Uninstall Guide
How to uninstall Truple from a MacOS device
September 1, 2025
Change report frequency
Steps to adjusting report frequency
September 1, 2025
How do I remove a report recipient?
Steps to remove a report recipient
September 1, 2025
How do I enable immediate alerts?
Steps to adjusting immediate alert setting
September 1, 2025
Truple App Domains
Domains to whitelist
September 1, 2025
Sample accountability report
Example report
September 1, 2025
How do I set up accountability reports?
Steps to adding a report recipient
September 1, 2025
Account Deletion
You can delete your account
September 1, 2025
Truple Web Filter and block tamper unlock code
Get an unlock code
September 1, 2025
Download Event Log
Steps to download and email the event log
September 1, 2025
Airplane / Offline Mode
How does Truple work when there's no internet connection?
September 1, 2025
Excessive screenshots
Screenshot limits for devices
September 1, 2025
High risk screenshot inaccuracy
Screenshot risk rating engine explained
September 1, 2025
Incognito / Private browser
How incognito is monitored on each platform
September 1, 2025
Invite Code instructions
Instructions for using an invite code
September 1, 2025
Screenshot interval frequency explained
Understand how Truple captures screenshots
September 1, 2025
How to send log files
Steps to send log files on Windows, Linux, MacOS
September 1, 2025
Why you're asked to enter end-to-end encryption passcode
Understand why you're being asked for it, and how to have your browser to save it.
September 1, 2025
Troubleshoot "No Events Captured"
Steps to take to resolve issues when events are failing to be captured.
September 1, 2025
Windows Firewall Fix
Fix issues with Windows Firewall
September 1, 2025
Netflix, computer games screen not captured
Explanation behind netflix and other streaming sites not being captured in screenshots
September 1, 2025
Add your Windows computer to someone else's account
How to request your device be added to another account
September 1, 2025
Windows Setup Guide
How to setup Truple on Windows
September 1, 2025
Windows Uninstall Guide
How to uninstall Truple from a Windows device
September 1, 2025
Windows Text Redaction on non-English machines
Get text redaction to work by installing the English language
September 1, 2025