All Articles

Steps that describe how you change your card number, zip code, etc.

Steps to changing your Truple e2ee passcode

Once enabled, end-to-end encryption cannot be disabled.

Steps to cancelling your subscription

Steps to creating a Truple account.

Steps to enabling end-to-end encryption (e2ee)

Steps to resetting your Truple e2ee passcode after you've forgotten it.

Steps to request a refund

Locking your account prevents you from making major changes to the devices on your account.

Instructions for requesting an unlimited plan device limit increase

Guide explaining how you subscribe to Truple

Steps to changing your Truple account password

Steps to unlock your Truple account

Steps to change an existing Truple subscription

What to do if you need to switch your account email address

How to uninstall Truple from an iPhone/iPad

Understand the limitations of Truple on iOS

How to setup Truple filtering and web history tracking on iOS

Understand the differences with accountability through DNS

Battery optimization problems, and how to fix them.

Instructions for resolving Accessibility Permission issues

How to set up Truple on a supervised device

How to setup Truple screenshot accountability on Android

Example alert for incognito / private browser on Android

How to add your android device using the new add device process

Overview of Truple's impact on Android battery life

How to uninstall Truple from an Android device

Reasons why black screenshots appear

Troubleshooting steps for filtered internet

Instructions for directly installing the Truple app on Android

Guide to setting up filtering on Android devices

Explanation behind the use of the screencast permission on Android

How to use an invite code

Why do I see a screenshot with a black background and a lock icon?

Guide to setting up filtering on Chromebook devices

How to use auto-pause to get Truple to not interfere with Hulu, NFL app, etc.

How to uninstall Truple from a Chromebook

How to setup Truple screenshot accountability on Chromebooks

Guide to locking down Chromebook devices

How to request your device be added to another account

How to grant entire screen permission

How to uninstall Truple from a Kindle device

How to setup Truple screenshot accountability on Kindle Fire devices

How to add a new device to your account

How to adjust tamper block

How to adjust image blurring levels

How to enable/disable monitoring for a device

How to adjust device type

How to adjust risk rating sensitivity levels

How to adjust device settings

How to adjust screenshot frequency

How to delete a device from your account

How to handle a new phone or device

How to request your device be added to another account

How to adjust text redaction feature

How to setup Truple screenshot accountability on Mac

How to uninstall Truple from a MacOS device

How to update your Truple MacOS App

Steps to adding a report recipient

Steps to adjusting immediate alert setting

Steps to adjusting report frequency

Steps to adjusting data access limits on reports

Example report

Steps to remove a report recipient

Older versions of Mac OS require these libraries to run Truple

You can delete your account

Screenshot limits for devices

How does Truple work when there's no internet connection?

Domains to whitelist

Steps to download and email the event log

How incognito is monitored on each platform

Screenshot risk rating engine explained

Get an unlock code

Instructions for using an invite code

Steps to take to resolve issues when events are failing to be captured.

Understand how Truple captures screenshots

Steps to send log files on Windows, Linux, MacOS

Fix issues with Windows Firewall

Explanation behind netflix and other streaming sites not being captured in screenshots

Understand why you're being asked for it, and how to have your browser to save it.

How to request your device be added to another account

Get text redaction to work by installing the English language

How to setup Truple on Windows

How to uninstall Truple from a Windows device

How to uninstall Truple from a Linux device

How to setup Truple screenshot accountability on Linux

How to request your device be added to another account